Cancellations and Refunds Policy 

**Effective Date**:  [February 02, 2025]

At StudyWellBookstore, we strive to provide the best shopping experience for our customers. However, we understand that sometimes situations may arise that require you to cancel or request a refund for an order. This policy outlines our procedures and guidelines for cancellations and refunds.

1. Order Cancellations

– **Order Cancellation Window**: You can cancel your order within 24 hours of placing it. After this period, orders may have already been processed or shipped and cannot be canceled.
– **How to Cancel**: To cancel an order, please contact our customer service team at [insert contact email/phone number]. Please include your order number and reason for cancellation.
– **Refund for Canceled Orders**: If your order is canceled within the allowed time frame, you will receive a full refund to the original payment method. Refunds may take up to 5-7 business days to process, depending on your bank or payment provider.

2. Refunds for Damaged or Defective Items

– **Eligible Items**: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product.
– **How to Request a Refund**: Contact our customer service team with your order number, photos of the damaged or defective item, and a description of the issue.
– **Refund Process**: If your refund request is approved, we will issue a full refund for the price of the item (including shipping, if applicable). You may also be offered the option to exchange the item for a new one, depending on availability.

3. Returns for Non-Damaged Items

– **Eligibility for Return**: Non-damaged items may be returned within 14 days of receipt for a full refund or store credit. The item must be unused, in original packaging, and in resalable condition.
– **Return Shipping Costs**: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong product).
– **How to Return**: To initiate a return, please contact our customer service team at [insert contact email/phone number] with your order number and reason for return. We will provide you with return instructions and a return authorization number.

4. Non-Refundable Items

Certain items may be non-refundable, including:

– Gift cards
– Downloadable digital products (e.g., eBooks, study guides)
– Items marked as “final sale” or “non-returnable”

5. Refund Processing Time

Once a return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed and credited back to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you received a damaged or defective item, we will be happy to send you a replacement (if available). Please contact our customer service team for assistance with exchanges.

7. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please reach out to us at:

StudyWellBookstore Contact Information :
[studywellbookstore@gmail.com] | [+91 8595953812]